CANCEL / EXCHANGE

If you would like to cancel or change your order, please contact us if you HAVE NOT received a shipping confirmation.

• If the order has not processed yet, the order will be cancelled, and you may place a new order.
• If the item has been processed for shipping, we cannot cancel the order. You can return the order, and a refund will be issued once the item has been returned.

** We do not offer exchanges. All exchange requests will be handled as returns. Once the item is received at our warehouse, we will issue a refund. You may place a new order at your earliest convenience.

NGB Supremacy Inc adheres to the terms and conditions of the United States Postal Service.

Free Shipping

Some items may have an extended handling time due to pre-orders, back orders, etc.
Please check the shipping/delivery date on the listing before purchase.

• Method: USPS First-Class Mail
• Weight: Less than 13 ounces
• Handling time is usually around 1-2 business days. (May be longer)
• Most orders are delivered within the stated shipping time at the time of purchase
• Tracking is available for domestic shipments

** Certain countries may take longer depending on regulations and customs such as Israel, Argentina, Russia, Vietnam, Malaysia

** The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees.

Please contact us to request a return and provide your purchasing information that had been sent at the time of purchase.

• Free Returns within 30 days from the date of purchase.
• All returned products should be in the original packaging with no missing contents.
• Returned products that are not in original packaging or are missing contents are subject to minimum $5 restocking fee.
• The refund process may take up to 1 ~ 2 weeks after item has been received.
• NGB Supremacy Inc. is not liable for lost, stolen, or damaged shipments for returning packages.
• All Sale and Promotional items will not be eligible for Returns, Exchanges, and/or Warranties.

** Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.

NGB Supremacy offers the following warranty valid for items that are considered defected. NageBee products purchased from distributors or resellers are not covered by the warranty. Only products sold specifically by the NGB Supremacy eBay online store are covered by these warranties. Proof of purchase is required to qualify for the warranty.

• 1-Year Limited Manufacturer Warranty for cases
• 7-Day Money Back No Questions Asked Warranty - Free Return (We will pay to get the item ship back to us for a refund for free)

All warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error.

The warranty does not cover the following:

• Normal wear and tear from daily use of product
• Product was used for unintended purposes
• Misuse, mishandling, accident, or other abnormal use of product
• Damage caused by improper or unauthorized repair or maintenance
• Product is not genuine
• Third party purchases are not covered under NGB Supremacy Inc. warranties

* Excluding the express warranty provided, NGB Supremacy Inc., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any product sold by NGB Supremacy Inc., including, but without limitation, device damage, data loss, or personal injury.

** All terms and conditions for any and all warranties are subject to change under the sole discretion of NGB Supremacy Inc.

To submit a warranty:

Please contact us to request a warranty, and provide us with the following information:

• Date of purchase
• Order #
• Photos of the issue (a bird's eye photo, and a close up of the problem)
• A photo of the front/back of the box packaging

Once the information has been received, we will verify your eligibility for our warranty program.

DISCLAIMER: All products returned  will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to NageBee's legal department for further actions. These counterfeit items will not be returned once in the possession of NageBee®